Return Policy

Return and Exchange Conditions

• Items must be returned within 30 days of receipt.
• Products must be unused, unwashed, and in their original condition with all tags attached.
• Sale items are final sale and cannot be returned or exchanged.

Process for Returns

1. Contact Customer Service: Email our team at info@pulseoutfit.com with your order number and reason for return.
2. Return Authorization: Wait for our customer service team to provide you with a Return Authorization (RA) number.
3. Shipping: Pack the item securely and include the RA number. Ship to the address provided by our customer service team.

Refunds

• Once your return is received and inspected, we will notify you via email.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.

Exchanges

• For exchanges, please specify the item you wish to receive as a replacement in your initial email.
• If the requested item is out of stock, a refund will be issued.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at info@pulseoutfit.com.
• Provide details and photos of the damage or defect.

Non-returnable Items

• Gift cards
• Sale items
• Custom products (e.g., personalized items)

Shipping Costs

• Customers are responsible for return shipping costs unless the item is damaged or defective.
• Original shipping costs are non-refundable.

Contact Us

For any questions regarding our return policy, please contact us at info@pulseoutfit.com.